Define Instruments will accept product returns for credit or exchange up to 30 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition – complete with original documents and packaging.

All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting [email protected]. Please see our Returns Policy for full details.

Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed in our Returns Policy. We may not be able to accept returns of:

  • Personlished Gifts Products that have been built or configured according to your specifications

 Go to this page and click “create a new account”, then just fill in all the needed information and click “create”.  After submitting the form, your account will be confirmed and you will be notified.  

We will send you the tracking code of the shipment when the parcel has been sent.

Your delivery information is sent to UPS immediately after your payment is processed, so it’s difficult to change this after your order has been placed. Please enter your address details carefully!

If you do need to change your shipping address, please contact us as soon as possible.

We accept Visa and MasterCard on our website.All UPI accepted and COD also avilable

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